What phone number do I call for bicycle service?
Call 1-800-AAA-Help (1-800-222-4357), the same as you would for automotive roadside assistance.
What’s the procedure for placing a bicycle service call?
When calling for bicycle service, identify yourself by your AAA membership number and name. Be certain to specify that you need assistance with your bicycle. It’s important so we send a service vehicle equipped with a bike rack to your location.
Where is service provided?
Service is available on normally traveled roads within the AAA Northeast territory, which consists of Rhode Island, the following counties in Connecticut: New Haven, Fairfield and Litchfield, and in Massachusetts: Barnstable, Berkshire, Bristol, Dukes, Essex, Middlesex, Nantucket, Norfolk, Plymouth, Suffolk and Worcester, New Hampshire: Salem, and in New Jersey: Essex, Morris and Union, and in New York: Long Island, in the five boroughs of New York City, and in Westchester, Rockland, Sullivan, Ulster, Dutchess, Orange, Putnam, Chenango, Delaware, Otsego, Schoharie and Herkimer counties, and parts of Lewis, Madison and Oneida counties.
What if my bike breaks down off-road, like on a bike path, beach, field or wooded area? Can I still get service?
Service will be provided if you can safely move the bicycle to a normally traveled road.
Will you provide bicycle repairs at the roadside?
With the member’s permission, minor bicycle repairs may be attempted at roadside at the discretion of the technician.
Do I have to be with my bicycle to receive service?
Yes, we will not service unattended bicycles.
What happens if I’m out riding with my young children and my bike breaks down? Will you also transport my children and their bikes?
We’re limited as to how many passengers and bicycles we can safely transport with our service vehicles. If we can’t accommodate all passengers, we can assist you in obtaining alternate transportation at your own expense.
Why is the transportation limit 10 miles for bicycles and only 3 miles for automobiles?
Service stations can usually be found within a 3-mile radius of most vehicle breakdowns. However, when you’re out riding your bicycle, you usually want to be brought back home or to your vehicle, which may be a longer distance away. In addition, to transport bicycles, we primarily use light service vehicles that cost a lot less to operate.
Can I receive transportation further than 10 miles from where my bike breaks down?
Yes, however, additional mileage will be charged at the prevailing roadside assistance rates for each region.
Can I combine two bicycle service calls so I can avoid being charged for mileage in excess of 10 miles?
If I've already used all my allotted automotive service calls, can I use one of my bicycle service calls instead?
No, bicycle calls cannot be used as automotive calls and vice versa.
If I've already used both of my bicycle service calls, but I have automotive service calls available, can I use one of those as a bicycle call?
No, automotive calls cannot be used as bicycle calls and vice versa.
What happens if I've used my two bicycle calls and I need assistance a third time?
If you've used your two bicycle calls in one membership year, you can still place a bicycle service call and pay the cash call fee. You will be advised of the approximate cost of the call prior to a driver being dispatched.
If I call for bicycle service within the AAA Northeast coverage area, but it’s not available, can I get reimbursed?
Within the AAA Northeast territory, when bicycle service is not available, you should seek bicycle transportation service on your own, pay for the service and send the original, itemized bill and explanation of the circumstances to AAA within 30 days. If the request is approved, you will be reimbursed for covered services at the prevailing rate for the region.
Can I get reimbursed for bicycle service received outside the coverage area of AAA Northeast?
No, service is provided only within the AAA Northeast territory, which consists of Rhode Island, the following counties in Connecticut: New Haven, Fairfield and Litchfield, and in Massachusetts: Barnstable, Berkshire, Bristol, Dukes, Essex, Middlesex, Nantucket, Norfolk, Plymouth, Suffolk and Worcester, New Hampshire: Salem, and in New Jersey: Essex, Morris and Union, and in New York: Long Island, in the five boroughs of New York City, and in Westchester, Rockland, Sullivan, Ulster, Dutchess, Orange, Putnam, Chenango, Delaware, Otsego, Schoharie and Herkimer counties, and parts of Lewis, Madison and Oneida counties.
Is special equipment required to service a bicycle breakdown?
Yes. Some AAA battery or light service trucks will have bike racks mounted on them for safe transportation of your bicycle. In addition, some AAA contractors have purchased bike racks so they can respond to bicycle service calls.
Will you transport my pet, too?
No, we cannot transport pets in our vehicles, but we can help you arrange for alternate transportation at your own expense.
Are there any times when the Bicycle Service won’t be available?
Under certain conditions, the club reserves the right to delay some services until extreme demand for service has passed, e.g., where we or our contractor deem a road is not safely passable due to unusual or extreme weather causing service delay.